Refund policy

**Effective date:** October 10, 2026

Thank you for shopping with GripHaus. This Return and Refund Policy explains when and how you can request a replacement, refund, or return for products purchased at griphausshop.com.

## 1. Return Window

You may request a replacement, refund, or return within **30 days from the date your order is delivered**.

## 2. Damaged, Misprinted, or Wrong Items

If your item arrives damaged, misprinted, or is not the item you ordered:

1. Email us at **support@Griphausshop.com** within 30 days of delivery.
2. Include your order number, **clear photos and a video** showing the issue.
3. Once we confirm the issue, we will send you a **replacement or a refund**.

**You do not need to return the item** in this case.

## 3. Item Doesn't Fit

If the item does not fit your steering wheel, contact us within 30 days of delivery and we will offer a **replacement or a refund**. **[NEEDS INPUT: Must the customer return the item in this case? If yes, the conditions in Sections 6 and 7 apply.]**

Please note: our steering wheel covers are currently offered in **one size only**. We recommend measuring your steering wheel before ordering.

## 4. Change of Mind

We do not accept returns, exchanges, or refunds for change of mind, including if you no longer want the item or do not like the design.

## 5. Non-Returnable Items

**Personalized items made to a customer's own design** cannot be returned or refunded, except where the item arrives damaged, misprinted, or incorrect (see Section 2).

## 6. Condition of Returned Items

Where a return is required, the item must be intact, undamaged, and free of peeling.

## 7. Return Shipping

Where a return is required, **the customer is responsible for return shipping costs**. Please contact us before sending anything back. Approved returns must be sent to:

GripHaus Returns
4136 Sunflower Circle
Winston-Salem, NC 27105
United States

Items sent back without contacting us first may not be accepted.

## 8. Restocking Fees

We do **not** charge restocking or return processing fees.

## 9. Refunds

Once your refund is approved, or once we receive and inspect a required return, we will process your refund within **2 business days**. Refunds are issued to **[NEEDS INPUT: refund method, e.g., your original payment method]**. Your bank or card issuer may take additional time to post the refund to your account.

## 10. Exchanges

Because our covers are currently available in one size only, we do not offer size exchanges.

## 11. Store Credit

**[NEEDS INPUT: State whether GripHaus issues store credit (for example, the $10 #GripYourStyle credit), whether it expires, and whether it can be exchanged for cash. If no store credit is offered, delete this section.]**

## 12. Contact Us

Email: support@Griphausshop.com
Whatsup: +84 905 799 794
We reply within one business day.